Terms and Conditions

Holiday Confirmation and Payment

1) Upon receiving confirmation of booking from the property owners, a binding contract shall exist between the Holidaymaker and the Property Owner subject to these booking conditions.

2) A booking confirmation and payment invoice will be sent on receipt of your booking enquiry. The invoice outlines the payment amount and payment dates required to secure your booking.

Reservations of 2 - 3 nights

Full payment (rent and security bond) is required to secure your booking. Payment is due within 10 days of the invoice date.

Reservations of 4 nights or more

When booking within 6 weeks (42 days) of the start of your stay

Full payment (rent and security bond) is required to secure your booking. Payment is due within 10 days of the invoice date

When booking more than 6 weeks (42 days) in advance of your stay

A non-refundable 30% deposit (of the total rental fee) is required to secure your booking. Payment is due within 10 days of the invoice date. Balance of payment (outstanding rent and security bond) is required 42 days prior to the start of your stay. We will send a reminder for this payment date. Where the balance is not received by the due date, an overdue reminder will be issued to the Holidaymaker and a late charge of Ł10 will be added to the balance due. If the balance is still not received, the Property Owner reserves the right to cancel the holiday booking and treat the booking as cancelled by the Holidaymaker. In this case, the deposit will be forfeited. The Holidaymaker shall have no claim against the Property Owner for compensation or reimbursement whatsoever.

3) When we receive your full payment, we will email an information pack with arrival details and further information.

4) Payments must be made in British Sterling (GBP) via Paypal unless otherwise agreed.

5) Security Bond: Ravens Apartment is decorated and furnished to a high standard. To ensure it is well cared for and maintained a security bond of Ł400 is required. This is fully refundable after inspection of the apartment. Light cleaning at the end of your rental is included within the rental charges. Heavy cleaning, damages or breakages to property or contents or loss of items as listed in inventory will be deducted from this deposit. Should damages cost more than Ł400 the holidaymaker will cover these costs in full.

a) Refund will be made within 14 days of the completion of your rental. Refunds will be paid via Paypal into the accounts from which they were received.

b) Please contact the Property Owners as soon as possible to report any breakages or damage.

Cancellation Policy

6) Upon receipt of the holiday confirmation, the Holidaymaker should check the details and notify the Property Owner of any errors.

7) To cancel your booking, please contact the Property Owner in writing. Cancellation only takes effect when the Property Owner receives written confirmation. Cancellation conditions apply prior to the date of commencement of the holiday let. The following charges will apply for cancellations prior to the commencement date:
42 days or more prior to start of holiday: 30% of rental payment
30-41 days prior to start of holiday: 50% of rental payment
Less than 30 days before start of holiday: 100% of rental payment

8) No refunds are available on early departure.

9) Changes of holiday dates will be treated as a new booking and will be subject to the cancellation conditions.

10) In the event of unforeseen circumstances due to which Ravens Apartment is unavailable for a confirmed booking, the Property Owners will contact the Holidaymaker as soon as possible to inform them. The Property Owner will not accept responsibility for finding alternate accommodation. In the event that Ravens Apartment becomes unavailable the deposit and rental payment will be refunded, less the costs for any days that the apartment was let to the Holidaymaker. The Holidaymaker shall have no further claim for compensation or reimbursement.

11) The Holidaymaker and all members of their party are advised to take out adequate holiday insurance, which includes cancellation cover.

Check In / Check out

12) Check-in is between 2-3 p.m. on the afternoon of arrival. Check out is at 10 a.m. on the day of departure. Requests for alternate check-in /check-out times will be accommodated if possible. Please contact the Property Owner to enquire about alternate times. The Property Owner reserves the right to charge an additional fee if the Holidaymaker is not present at the agreed check-in time and check-in is rescheduled.

Your Responsibilities

13) During the period of the holiday, the Holidaymaker undertakes the following:

a) That no more than four people will occupy Ravens Apartment, unless prior approval is obtained from the Property Owner or local representative. If more people occupy the apartment the Property Owner or local representative can refuse to allow the Holidaymaker to take possession of the apartment or require that the Holidaymaker leave the apartment before the end of the holiday. If this happens the holiday will be treated as cancelled by the Holidaymaker, payment will be forfeited. The Holidaymaker shall have no claim for compensation or reimbursement whatsoever.

b) That Ravens Apartment will be used solely for the purpose of a holiday by the Holidaymaker and their party.

c) Parties are not allowed.

d) To take due care of the apartment and show consideration for other parties. If the Property Owner or local representative reasonably believes that the Holidaymaker or any member of their party has caused or is likely to cause damage, danger, distress or significant annoyance to a 3rd party, entry to the apartment may be refused or the Holidaymaker requested to leave the apartment before the end of the holiday and curtail the booking. If this happens the holiday will be treated as cancelled by the Holidaymaker and payment will be forfeited. The Holidaymaker shall have no claim for compensation or reimbursement whatsoever.

e) Ravens Apartment is in a residential building. Please show consideration for the neighbours, both working and retired. Please be mindful of noise both in the apartment and stairwell. There is a curfew for noise, including household noise (washing machines etc.) of 10 p.m. No unreasonable noise from Saturday afternoon (2 p.m.) to Monday morning.

f) The apartment and stairwell are strictly no smoking.

g) To keep the apartment and all furniture, utensils, equipment, fixtures and fittings in or on the apartment in the same state of repair and condition as at the commencement of the holiday and ensure that at the end of the holiday the apartment is left in the same state of order and cleanliness in which it was found.

h) To report any breakages, damage or failure of appliances, furnishings, lights etc. to the Property Owners or local representative, as soon as possible so repairs can be made. Please contact the Property Owners or local representative if you have any difficulties or questions about the use of the apartment (heating, appliances etc.) during your stay.

i) The Property Owners reserve the right to make an additional charge for any extra cleaning, repairs or replacement to items required after the Holidaymaker’s occupancy. The Property Owners reserve the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused.

j) Please dispose of any rubbish in the apartment at the end of the holiday. There are communal rubbish bins in the entrance foyer.

k) To conserve energy, please turn the lights off on leaving the apartment.

l) Please lock the doors and close all windows on leaving the apartment.

m) Pets are not allowed. If a Holidaymaker takes a pet to the apartment the Property Owners or local representative can refuse to allow the Holidaymaker to take possession of the apartment or make the Holidaymaker leave the apartment before the end of the Holiday. If this happens the holiday will be treated as cancelled by the Holidaymaker and any payment will be forfeited. The Holidaymaker shall have no claim for compensation or reimbursement whatsoever.

n) The Property Owners and local representative shall accept no liability to the Holidaymakers for any loss, damage or injury howsoever caused to the Holidaymakers or to the Holidaymakers’ personal property. The Holidaymakers and all members of their party are advised to take out adequate holiday insurance.

o) To allow the owners/local representative access to the apartment at any reasonable time during the period of the holiday.

p) To notify all members of the Holidaymaker’s party of these conditions.

Accuracy of Apartment Listing, Locality and Links
14) The Property Owners have described the apartment, its features and location as accurately as possible. Please advise the Property Owners or local representative as soon as possible of any difficulties. The Property Owners and local representative cannot accept responsibility for any works or closures to the area, amenities or attractions mentioned on this website.

15) The holidaymaker is advised that opening times may change and venues close without notice. Renovations are underway within much of central Budapest. Please bear in mind that tourism is still developing within the region and services may differ from international standards.

16) The web links offered are not a personal recommendation. They are intended as a guide only. The Holidaymaker is advised to evaluate these services before using them. The Property Owners cannot guarantee the quality of any service referred to on this website. The Property Owners do not accept responsibility or liability for any inaccuracies, closures, difficulties, losses, damage or injuries as a result of using any of these services. Should the Holidaymaker encounter any difficulties with services accessed from this website, please provide feedback.

Passports, visas and health requirements

17) It is the responsibility of the Holidaymaker to ensure that all members of the party are in possession of necessary travel and health documents before departure.

Insurance

18) It is strongly advised that adequate travel insurance is taken out to cover the duration of the holiday booking.

Complaints and Problems

19) Please contact the Property Owners or local representative directly and inform them of the situation.

20) We will not ask you for more details than necessary to process and manage your booking or improve our service. We will protect the privacy of our customers and website visitors. Your details will not be passed to any third party for marketing purposes. Payments processed by Paypal are covered by Paypal’s privacy policies and security systems. Please see Paypal for details.

We work to maintain the privacy of all customer information and personal communications stored within our infrastructure. By using our website and/or services, you consent to the collection and use of information by us as specified above. If you have any queries or concerns relating to our Privacy Policy, please contact us.